This Privacy Policy explains how Vexora Services ("Vexora", "we", "us") collects, uses, and protects information when you use our ride-hailing and transportation platform across our website and apps (the "Service").
1. Information We Collect
- Account data: full name, phone number, email, password (hashed), profile photo.
- Driver data: driver licence, vehicle details, plate number, government ID, photos.
- Ride data: pickup and drop-off addresses, route, distance, fare, timestamps, ratings.
- Location data: GPS coordinates while you are using the Service (continuously for drivers while online, and for riders during an active trip).
- Payment data: Opay bank transfer references and receipt screenshots you upload; we do not accept or store card details.
- Device & usage data: IP address, device model, browser, app interactions.
- Emergency contact: name and phone you supply for SOS alerts.
2. How We Use Your Information
- Match riders with nearby drivers and process bookings.
- Calculate fares, process payments, and prevent fraud.
- Provide live tracking, SOS alerts, and customer support.
- Send service emails such as booking confirmations and payment receipts.
- Improve safety, reliability, and the user experience.
- Comply with legal obligations and respond to lawful requests.
3. Sharing of Information
We share limited information with drivers (rider name, pickup/drop-off, contact) and riders (driver name, photo, plate, contact) to complete the trip. We also share data with payment processors, mapping providers (Google Maps), cloud infrastructure, and law enforcement when legally required.
4. Location Tracking
Driver locations are collected continuously while the driver is online to enable dispatch and live tracking. Rider locations are collected during active trips. You may disable location at any time in your device settings, but the Service will not function without it.
5. Cookies & Analytics
We use cookies and local storage for session management, security, and product analytics. You can clear cookies in your browser; doing so will sign you out.
6. Data Retention
We retain account and ride records for as long as your account is active and for a reasonable period afterward to satisfy legal, tax, and dispute requirements.
7. Security
We use encryption in transit, role-based access controls, and row-level security on our database. No system is perfectly secure; you are responsible for protecting your password.
8. Your Rights
You may access, correct, or delete your account data by contacting support@vexora.services. Deleting your account removes your profile; certain records may be retained for legal compliance.
9. Children
Vexora is not intended for children under 18. We do not knowingly collect data from minors.
10. Changes
We may update this policy; the "Last updated" date will reflect changes. Continued use means you accept the updated policy.
11. Contact
Email: support@vexora.services · Phone/WhatsApp: +234 812 192 7113