1. Rider Cancellations
- You can cancel a booking free of charge within 3 minutes of requesting, provided the driver has not started moving towards you.
- Cancellations after 3 minutes, or after a driver has started moving, may attract a cancellation fee of ₦500–₦1,500 to compensate the driver's time and fuel.
- If the driver is more than 10 minutes late beyond the original ETA without communication, you may cancel free of charge.
2. Driver Cancellations
Drivers may cancel before pickup for valid reasons (vehicle issue, safety concern). Repeated unjustified cancellations may lead to suspension.
3. No-Shows
If you do not arrive at the pickup within 7 minutes of the driver arriving and after reasonable contact attempts, the trip is treated as a no-show and a no-show fee may apply.
4. Refunds
- Refunds are issued back to the Opay account used for the original transfer once approved.
- For bank transfers that have been confirmed by our admin, refunds are issued within 5–7 business days back to the originating account in cases of: trip not completed due to driver fault, double charges, or verified billing errors.
- Disputes must be raised within 7 days of the trip via support@vexora.services or WhatsApp.
5. Adjustments
Vexora may adjust fares (up or down) for clear routing errors, tolls, or extra stops added during the trip. Adjustments are communicated by email or in-app notification.
6. Contact
Email: support@vexora.services · Phone/WhatsApp: +234 812 192 7113